All larger events are confronted with organizations and people that try to resell tickets for far too high prices. To prevent this, we ask ticket buyers to personalize all tickets by indicating the name of the person who will attend the event. By doing so, tickets will be available for a fair price and belong to an individual festival visitor. This also gives us the opportunity to send relevant event information to all respective festival visitors.
After purchasing your ticket(s) you will receive an email confirmation of the ticket purchase. This email will not yet include your tickets. To receive your tickets, you first have to personalize them. In the email with the purchase confirmation, you will receive further information regarding the personalization process, such as the date from which it is possible to personalize your tickets.
For each ticket, personal information needs to be filled in, such as the full name and email address of the person attending the event. Be aware that the information has to be unique for each ticket and please use the names as mentioned on the respective identification documents (passport/ID card).
After filling in the information, you will receive your personalized tickets. If you have not received your tickets within 24 hours, please contact the PayLogic Customer Service via firstname.lastname@example.org.
Open the email of your order confirmation that you received via Paylogic after you have purchased your tickets for Mysteryland 2020. Click on the link “PERSONALIZE NOW” in the email. This will bring you to the personalization page of Mysteryland.
Start personalizing your ticket Click on the button of the personalization page to start personalizing your Mysteryland ticket.
Create a Mysteryland account.
Personalize and claim your ticket. In your personal Mysteryland account, you will see an overview of all tickets of your order. The first thing you need to do is to personalize and claim ONE ticket for yourself.
Invite your friends (only applicable if you have purchased more than one ticket). After you have claimed your own ticket, return to the order overview by clicking “back to order”. If you have purchased more than one ticket, please invite your friends to the personalization process by clicking on “invite”. Select ‘copy link’ to copy the personalization link, which you can send to your friends. It is important that you do not send this link to people that are not part of your order, as this is the key to your tickets. Remember: ALL your friends need to personalize their tickets individually. They also need a Mysteryland account for this.
Receive the Mysteryland tickets. Once ALL tickets have been personalized individually by your friends, YOU (as the main booker) will receive them in your email. Please take note that the tickets will only be sent to you once every single ticket has been personalized.
Step 7: Send the tickets to your friends After receiving all the tickets, you can send them to your friends.
Thank you very much for your cooperation.
Open the invitation link to personalize your ticket. The main booker (the one who has purchased your ticket for you) sent you a link to start the personalization process. Click on that link. If you did not receive that link, please get in touch with the person who purchased the ticket for you and ask him/her to follow the instructions for the main booker (see above).
Create a Mysteryland account
Personalize your ticket. Follow the instructions via the link. Please note that you will not receive your ticket before Step 4.
Receive your ticket from the main booker. As soon as every ticket holder has personalized their ticket, the main booker (so not you) will receive all tickets via email. Please ask the main booker for your ticket.
We can’t wait to see you at Mysteryland!
Please make sure that you have filled in every field, otherwise, the personalisation cannot be completed. If you are certain every field has been filled in and you still experience a problem, please get in touch with: Customerservice@paylogic.com.
You do not have to personalize your tickets immediately; tickets can be personalized up to 48 hours before the event.
Tickets can be personalized up to 48 hours before the event. In case you forgot to personalize your tickets on time, you will be contacted by PayLogic.
Yes, before entering, the festival security can ask for your identification to check your name and age.
Please note that a copy of your identification document will not be accepted as a valid identification document. If there is another name on your ticket, access to the event can be denied. In such a case, the ticket cannot be refunded.
Do you have any other questions related to tickets? Please contact the customer service of PayLogic via email@example.com.
In case the name on a ticket needs to be changed (because you want to invite someone else to the event), you can do so via the link listed below. Please note that a service fee of €1,90 per ticket will be charged. Therefore, please try to enter your details correctly the first time.