We kindly ask you to personalize your Mysteryland tickets in order to gain access to the festival. Personalizing your ticket is possible after you’ve received your personalization email from Paylogic.

During the personalization process, please make sure to fill in the correct name right away.

Please keep in mind:

Personalizing your ticket is required for every visitor of Mysteryland;
Every ticket must be personalized individually;
The tickets will be sent by email to the main booker (the one who bought the tickets) AFTER all tickets in your order have been personalized shortly before the start of the event;
Only the main booker (the one who bought the tickets) can initiate the personalization process.
If you also purchased tickets for others, you can invite all other persons to personalize their tickets themselves.
In case someone else has purchased tickets for you, please ask that person for your invitation link to start personalizing your ticket.
Additional products such as parking cards, shuttle bus¬ tickets and e-lockers can be purchased after personalizing your tickets – these tickets do not require personalization.

HOW TO PERSONALIZE YOUR TICKETS

Instructions for the main booker (the one who bought the tickets):

Open the email of your order confirmation that you received via Paylogic after you have purchased your tickets for Mysteryland. Click on the link “PERSONALIZE NOW” in the email. This will bring you to the personalization page of Mysteryland.
Start personalizing your ticket.Click on the button of the personalization page to start personalizing your Mysteryland ticket.
Create a Mysteryland account.
Personalize and claim your ticket In your personal Mysteryland account, you will see an overview of all tickets of your order. The first thing you need to do is to personalize and claim ONE ticket for yourself.
Invite your friends (only applicable if you have purchased more than one ticket) After you have claimed your own ticket, return to the order overview by clicking “back to order”. If you have purchased more than one ticket, please invite your friends to the personalization process by clicking on “invite”. It is important that you do not send this link to people that are not part of your order, as this is the key to your tickets. Remember: ALL your friends need to personalize their tickets individually. They also need a Mysteryland account for this.
Receive the Mysteryland tickets once ALL tickets from your order have been personalized individually by your friends shortly before the start of the event, YOU (as main booker) will receive them in your email. Please take note that the tickets will only be sent to you once every single ticket has been personalized.

Instructions for the ticket holders, that have not purchased their ticket themselves:

Open the invitation link to personalize your ticket The main booker (the one who has purchased your ticket for you) sent you a link to start the personalization process. Click on that link. If you did not receive that link, please get in touch with the person who purchased the ticket for you and ask him/her to follow the instructions for the main booker (see above).
Create a Mysteryland account.
Personalize your ticket Follow the instructions via the link. Please note that you will not receive your ticket before Step 4.
Receive your ticket from the main booker. As soon as every ticket holder has personalized their ticket, the main booker (so not you) will receive all tickets via email shortly before the start of the event. Please ask the main booker for your ticket.
If you have any questions regarding ticket personalisation, please check out our personalisation FAQ or get in touch with Paylogic!

See you at Mysteryland!

Artists