How do I personalize my ticket(s)?

After purchasing your ticket(s) you will receive an email confirmation of the ticket purchase. This email will not yet include your tickets. To receive your tickets, you first have to personalize them. In the email with the purchase confirmation, you will receive further information regarding the personalization process, such as the date from which it is possible to personalize your tickets.

For each ticket, personal information needs to be filled in, such as the full name and email address of the person attending the event. Be aware that the information has to be unique for each ticket and please use the names as mentioned on the respective identification documents (passport/ID card).

After filling in the information, you will receive your personalized tickets. If you have not received your tickets within 24 hours, please contact the PayLogic Customer Service via customerservice@paylogic.com.