Instructions for the main booker (the one who bought the tickets)

Step 1: Open the email of your order confirmation that you received via Paylogic after you have purchased your tickets for Mysteryland 2020

Click on the link “PERSONALIZE NOW” in the email. This will bring you to the personalization page of Mysteryland.

Step 2: Start personalizing your ticket

Click on the button of the personalization page to start personalizing your Mysteryland ticket.

Step 3: Create a Mysteryland account.

Step 4: Personalize and claim your ticket

In your personal Mysteryland account, you will see an overview of all tickets of your order. The first thing you need to do is to personalize and claim ONE ticket for yourself.

Step 5: Invite your friends (only applicable if you have purchased more than one ticket)

After you have claimed your own ticket, return to the order overview by clicking “back to order”. If you have purchased more than one ticket, please invite your friends to the personalization process by clicking on “invite”. Select ‘copy link’ to copy the personalization link, which you can send to your friends. It is important that you do not send this link to people that are not part of your order, as this is the key to your tickets. Remember: ALL your friends need to personalize their tickets individually. They also need a Mysteryland account for this.

Step 6: Receive the Mysteryland tickets

Once ALL tickets have been personalized individually by your friends, YOU (as the main booker) will receive them in your email. Please take note that the tickets will only be sent to you once every single ticket has been personalized.

Step 7: Send the tickets to your friends

After receiving all the tickets, you can send them to your friends.

Thank you very much for your cooperation.